Study: The Evolution of Global Business Services

HfS Research finds significant shifts in outsourcing and shared services and a new approach to manage global sourcing.

From the Executive Summary

"In today’s business environment, nine out of every ten enterprises have shared services and 97 percent manage outsourcing relationships. However, the majority have yet to benefit from combining shared services and outsourcing into one integrated global business services framework.
A well-executed global business services strategy is distinctly different from the narrower focuses of shared services and outsourcing strategies. It identifies corporate objectives and encourages internal functions to collaborate with each other and investments to advance the objectives of the enterprise ..."

Planned adoption of shared services and outsourcing 



Download PwC / HfS ePaper (19 pg., PDF)